Seamless Shopping Experience
Return & Cancellation Policy
At Mohul, we always strive to provide you with a seamless and premium shopping experience. Please read our policy carefully regarding shipping, cancellations, and product issues.
Order Cancellation
Once your parcel has been shipped from our warehouse, it cannot be canceled for free.
* Shipped orders are processed for delivery.
Delivery Rejection / Return
If you wish to cancel or reject the parcel at your doorstep due to any personal reasons, you must pay the return delivery charge to the courier or directly to us.
* Charge is applicable for handling return logistics.
Damaged or Wrong Item Delivered
If you receive a product that is damaged, leaking, defective, or completely different from what you ordered:
Action Required:You must report the issue to our customer support team immediately after receiving the parcel.
Resolution:Once we verify the issue, we will happily ship a free exchange/replacement parcel to your address at no extra cost to you.
Missing Products / Incomplete Orders
If you ordered multiple items but found one or more products missing inside your package:
Action Required:Please contact us immediately with proper proof, such as a clear unboxing video showing the contents of the package.
Resolution:Upon verifying your unboxing video, we will dispatch the missing product(s) to you within 5 to 7 working days at absolutely no extra charge.
Need Assistance?
Our support team is here to help you. If you face any issues with your parcel, reach out to us: